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Refund policy
Return & Refund Policy
We want you to shop with confidence. If you have any questions or experience any issues with your order, please contact us—we're happy to help.
Returns
You may request a return within 14 days of receiving your order without providing a reason.
To be eligible for a return, items must be:
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Unused and in their original condition.
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Returned with all original packaging and accessories.
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos. We'll arrange a replacement, refund, or other appropriate solution.
Order Cancellation
Orders may be cancelled for a full refund before shipment. Once an order has shipped, it cannot be cancelled.
Non-Returnable Items
The following items cannot be returned unless they are damaged, defective, or incorrectly supplied:
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Opened blind boxes
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Opened sealed collectible products
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Customized or made-to-order items
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Items showing signs of use
Refunds
Approved refunds will be issued to your original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
Contact Us
For any return or refund request, please contact our customer support team with your order number. We'll do our best to resolve your issue as quickly as possible.